Email Us
For general inquiries, account help, or partnership opportunities.
hello@tutufy.com
support@tutufy.com
We respond within 24 hours
GET IN TOUCH
We'd Love to Hear From You
Have a question about shipping, need help with your account, or want to partner with us? Our team is here to help - and we typically respond within 24 hours.
24h Response Time
hello@tutufy.com
Live Chat Available
CONTACT CHANNELS
Multiple Ways to Reach Us
Choose whichever channel is most convenient for you. We're committed to fast, helpful responses every time.
Live Chat
Get instant answers from our support team during business hours.
Available in-app & on web
Mon - Fri, 9am - 6pm GMT
Average wait: < 5 minutes
Call Us
Speak directly with our team for urgent shipment or safety issues.
+44 20 7946 0958
Mon - Fri, 9am - 6pm GMT
Urgent line for active shipments
Visit Us
Our headquarters are in the heart of London. Visits by appointment.
71-75 Shelton Street
Covent Garden, London WC2H 9JQ
By appointment only
Help Center
Browse our knowledge base for step-by-step guides, FAQs, and policies.
help.tutufy.com
200+ articles & guides
Available 24/7
Business Hours
Our core team operates from London with support across multiple timezones.
Mon - Fri: 9am - 6pm GMT
Sat: 10am - 2pm GMT
Emergency support 24/7 for active shipments
SUPPORT TOPICS
What Do You Need Help With?
Select a topic below to learn more or jump straight to contacting us with context already filled in.
Shipment Tracking
Lost package? Delayed delivery? Get real-time updates and resolution for any shipment issue.
Payments & Escrow
Questions about escrow holds, refunds, payouts, or payment methods. We'll sort it out.
Account & KYC
Trouble verifying your identity, updating your profile, or accessing your account.
Safety & Compliance
Report a safety concern, suspicious behaviour, or a prohibited item. We take these seriously.
Disputes & Claims
Disagreement over delivery condition? Raise a dispute and our Ops team will mediate fairly.
General Help
Anything else - from how Tutufy works to feedback and feature requests.
SEND A MESSAGE
Tell Us How We Can Help
Fill out the form with as much detail as possible so we can route your message to the right team. If your inquiry is about an active shipment, include the Shipment ID for faster resolution.
What to Expect
We respond to all messages within 24 hours
Shipment issues are prioritised for same-day resolution
Safety concerns are escalated immediately to our Ops team
You'll receive a confirmation email upon submission
FAQ
Frequently Asked Questions
Everything you need to know about shipping with Tutufy as a Scoutr.
Tutufy is a community-powered platform that connects people who want to send items internationally (Scoutrs) with verified travelers who have spare luggage space.
A Scoutr creates a shipment request, a traveler on that route accepts it, and delivery is completed with platform tracking and escrow-protected payments.
Individuals, travelers, and small businesses can use Tutufy for international delivery, as long as all items follow legal and platform policies.
Cost depends on route, item weight, and traveler pricing. You see the full amount before confirming a shipment.
Tutufy uses identity verification, documented handoffs, escrow protection, and support workflows to keep deliveries secure.
Payment is made through the platform once a traveler accepts your request, and funds are held securely until delivery is confirmed.
Ready to Ship Smarter?
Join Tutufy today and experience international shipping that's faster, cheaper, and built on trust.